Sent: Friday, 8 May 20134 8:22
Subject: Customer Feedback
I just wanted to give you some feedback about your service.
I have contacted you a few times by phone to sort out some issues with my Daughters school lunch orders; I have always received a fantastic service from you, friendly, helpful, personal, in short I don't think your service could have been better (even when I have been late ordering her meals!!).
As to the meals themselves, well Phoebe comes home most days with a sticker to say she has eaten it all up, even things I was a little dubious about her eating, such as Thai curry, she has eaten and has told me were nice. The other thing I have noticed is that she readily eats a wider variety of foods at home since starting school dinners.
Thanks for doing such a super job, I am really pleased to have a personal service and the children are having such good food.
A mother and her daughter
[name held on file]